Work Experience
2016 – Current Specialist, Apple
· Delivered optimal customer service through professionalism and product knowledge.
· Designed and delivered solutions-based sales demos and presentations.
· Trained new hire team members on selling Apple hardware.
· Provided effective demos and presentations in a variety of environments.
· Maintained the Apple Store in accordance with Apple standards.
· Help create the energy and excitement around Apple products, providing the right solutions to match customer needs.
· Strong communication skills to converse freely and comfortably with small groups and individual customers.
· First person a customer meets when they enter the store: person who guides them — advising, selling, and even setting up their new products.
· Strong people skills-approachable, a good listener, and empathetic.
· Stay on top of news about products and initiatives, ready to apply your learning in customer interactions.
· Willing to learn and embrace the guidelines behind Apple's unique style of service.
2015 – 2016 Chair, School of Drafting and Design,
ITT Technical Institute
·
Manages
program and instructional staff within the Drafting and Design Department.
·
Ensures
proper instruction and delivery of curricula, and ensures that the learning
environment meets the curricula requirements.
·
Communicates
performance expectations to instructional staff, monitors performance
(including conducting classroom observations), analyzes key performance
indicators, provides coaching and feedback, evaluates performance and recommends
corrective actions. Facilitates faculty concern resolution.
·
Assists
Dean in the creation of academic goals and objectives for the campuses’
Institutional Effectiveness Plan.
·
Develops
and coaches faculty in the achievement of goals and objectives.
·
Makes
recommendations to the Dean regarding the selection, retention, and assignment/
scheduling of faculty.
·
Assists
the Dean in determining classroom equipment and instructional staffing needs.
·
Manages
orientation, training and development of faculty.
·
Conducts
regular faculty meetings to discuss policies and procedures. Monitors faculty
to ensure compliance with policies and procedures.
·
Serves
as curriculum resource for students and faculty.
·
Conducts
regular curriculum meetings to inform faculty about new and revised curriculum,
courseware, and teaching materials; solicits feedback regarding curriculum.
·
Monitors
student grades and attendance to ensure accuracy and compliance with policies
and procedures.
·
Coordinates
relevant certification programs and student professional associations at the
campus.
·
Promotes
student enrollment growth in assigned school of study by participating in the
campuses’ re-entry program, implementing retention initiatives, attending
campus events, and involvement in community and professional organizations and
events.
·
Completes
professional development activities to maintain subject matter expertise in
accordance with standards and/or as assigned.
2012-2015 Visiting Professor, DeVry University
· Develops and provides students with an approved DeVry University syllabus that follows a template established by the local campus, and which includes the terminal course objectives.
· Organizes, prepares, and regularly revises and update all course materials.
· Uses appropriate technological options for online technologies and course-related software, including Websites, e-mail, and online discussions for preparing the course and making it accessible to students.
· Models effective oral and written communications that engage the students, provide clarity, and improve student learning.
· Sets clear expectations for the course by publishing course terminal objectives, assignment/examinations dates, and weight the distribution of various evaluation categories.
· Ensures that the content and level of material included on exams correspond to the course terminal objectives.
· Demonstrates consistency and fairness in the preparation and grading of exams, and provide timely feedback to students.
2009-2015 Adjunct Instructor, ITT Technical Institute
· Teaches material from approved curriculum and develops daily lesson plans to include instructional aids.
· Participates in school retention initiatives by providing regular, accurate, and timely feedback to students and the school concerning academics, behavior, attendance, etc.
· Motivates students to actively participate in all aspects of the educational process.
· Completes professional development and in-service activities in accordance with college standards.
· Maintains expertise in subject area and recommends improvements in curriculum design.
· When possible, participates in core course academic support programs, certification programs, and student professional associations.
2004-2011 Assistant Sales Operations, Verizon Wireless
· Maintain retention by assisting customers with renewals and upgrades.
· Responsible for educating customers on all Verizon products and services including: accessories, handsets, and enhanced services.
· Demonstrate equipment functions and network capability.
· Set up and test all broadband equipment sold to customer before they leave the store to insure customer satisfaction.
· Meet monthly sales quota
· Provide memorable and courteous customer service to each guest that enters retail location.
· Maintain Merchandise Display walls and fixtures by replenished stores collateral and rearranging products according to plan-a-gram
· Data Specialist for Stonecrest retail location (August 2005 – 2006)
· Processed general cash wrap procedures: Prepared daily deposits for pick up, funds exchange, and nightly paperwork for filing and auditing
· Assist all new personnel with training and product education
1999-2004 Communication Specialist, AT&T Wireless (Formerly GTE Wireless)
· Consistently met or exceeded assigned monthly sales performance goals (50 Activations, $2500 in Accessories, and a 45% feature attachment)
· Maintained in depth knowledge of all AT&T Wireless products, services, promotions and advertising
· Generated and followed-up on leads to increase customer traffic into the retail store
· Mystery Shop Program 97% (March 2004) & 95.5% (August 2000)
· Opened new retail location in Clairemont Mesa, San Diego (November 2001)
· Received the Solution is You Award-highest level of customer service (May 2001)
· Top Team % to Quota Award 1st place (December 2000) & Top Team to Quota Net Award 1st place (4th Quarter 2000)
· Top Business Control Award (4th Quarter 2000)
· Trained new personnel on product and software applications
· Assisted San Diego market transition from GTE Wireless to AT&T Wireless
· Successfully managed client base through network infrastructure transition
· Promoted to San Diego Floater Position (July 2000)
EDUCATION
2008-2009 Masters of Science – Information Systems Management, Coleman University
· Graduated with Honors - Cum Laude GPA: 3.8
2007-2008 Bachelors of Science - Digital Entertainment Game Design, ITT Technical Institute
· Graduated with Honors - ITT Director's List GPA - 3.58
2004-2007 Associate of Science – Information Technology Multimedia, ITT Technical Institute
1999-2003 General, Southwestern College
1993-1995 Certificate of completion, Art Instruction School
· Blue Ribbon Art Award 1992
1989-1991 Diploma, Chula Vista High School
SKILLS
· Software knowledge includes: Experience in 3D Studio Max, Adobe Photoshop, Illustrator, Premiere, Flash, Director, Corel Draw Graphics X3, Painter IX, Word Perfect Suite, HTML, Microsoft Office 2007, Windows 7 and Mac OS.
· Project management – Visual Design – Animation – Scripting – Web Authoring
· Use of audio, video, transitions and special effects
· Formatting HTML documents, hyperlinks, frames, and images
Membership and Group Affiliation
· IGDA (International Game Developers Association) member since 2006
· NTHS (National Technical Honor Society) member since 2008